Why a single point of contact is key to project success

Why having a dedicated project manager is a vital asset for clients handling multi-language projects.

At Websters, we will allocate a personal project manager as your single point of contact (SPOC). But why is this role so important? In any project, efficient communication between the stakeholders is key to success. With a SPOC, we simplify workflow and ensure accountability and seamless coordination between all members of your team and ours.

A SPOC is the intermediary between clients like you and project teams. On complex projects – whether they involve translating marketing copy into multiple languages or creating, fact-checking, editing and proofreading content for games – a SPOC prevents communication breakdown and manages all the resources directly, meaning you don’t have to. The SPOC ensures that information is conveyed accurately and efficiently, minimising misunderstandings, delays and complications.

Along with communication, your SPOC provides structured management. They track progress, resolve issues and keep project objectives on target. This kind of clarity reduces the risks of conflicting instructions as tasks get assigned, deadlines are reached and issues are tackled promptly.

A SPOC even makes decision-making easier by consolidating input from the resources and bringing forward highly informed recommendations. This cuts down on unnecessary back-and-forth so that your project can move forward smoothly. Most importantly, a SPOC means client satisfaction. Knowing who to call for feedback and any updates or problems enhances trust and encourages collaboration. At Websters, we pride ourselves on the personal relationships we build with our clients, understanding your goals and communicating these effectively to our teams.

While one contact deals with the details, you can focus on the essentials. With Websters, you get efficient, collaborative and fruitful project management – one less thing for you to worry about!

Contact Websters to find out how we can help you.